As a leading manufacturer of commercial food service equipment, Prince Castle Inc. places a high priority on quick shipments, on-time delivery, and competitive pricing covering eight different product lines and over 500 existing product models.
Maintaining their high standards for customer service requires that they constantly streamline the management of mission-critical documents as well as the productivity of their staff. System i (iSeries 400) faxing played a major role in all of these efforts.
The concept wasn’t new to Prince Castle, but they needed an enterprise-level solution that would integrate seamlessly with BPCS and let them use email to deliver faxes as well. Their old fax solution simply couldn’t keep up with their need to increase productivity while also cutting costs. …
[This article was written for Quadrant Software between 2001 and 2005]