Based in Rohnert Park, CA, Standards of Excellence North (formerly McPhails) is one of the largest suppliers of designer home appliances serving Northern California and Nevada. With over 20 years of experience, Standards of Excellence has built a customer and vendor roster that spans thousands of companies and contacts.
It’s a big, complex operation that generates almost a thousand printed documents per day. To be competitive and maintain customer / vendor satisfaction, Standards of Excellence has to stay on top of its paperwork.
To do this, Standards of Excellence utilizes an IBM System i (iSeries) eServer and Vormittag Associates’ System 2000 distribution ERP. About a hundred users access this system to work with nine different form types on a daily basis. Standards of Excellence does not have a proportionately large IT team to keep up with user questions and issues regarding forms and paperwork. …
[CASE STUDY] Standards of Excellence
[This article was written for Quadrant Software between 2001 and 2005]